Suggested List of Monthly KPI's

1. Management Review Analysis - % of management reviews completed on time.

2. Income Review analysis - % of payments due to company (debtors) on time.

3. Invoice Turnover Analysis - % of target invoice amount invoiced.

4. Profit Analysis - % of planned profit level achieved.

5. Expenditure Analysis - % of planned payments on time.

6. Improvement analysis - % of improvement actions completed on time.

7. Manager Task Analysis - % of individual tasks completed on time.

8. Customer Satisfaction Analysis 1 - % of available customer feedback analysed on time

9. Customer Satisfaction Analysis 2 - % of actions raised by customer feedback completed on time.

10. Appraisal Actions Analysis - % of appraisal actions completed on time.

11. Cost Analysis - % of costs that can be reduced.

12. Marketing Analysis - % of marketing actions completed on time.

13. ICT Analysis - % time ICT functioning satisfactorily during the month.

14. New Business management Analysis - % of proposals, prospects & lead actions completed on time